COMPUTING SERVICES STRATEGIC PLAN
See also the Computing Services Wish List
The mission of the Law School Computing Services Department is to
provide technology leadership and support to the School of Law, thus
furthering the law school’s mission of providing a superb legal
The Law School Computing Services Department will be an essential
element in advancing the strategic
plan of the School of Law. We
will strive to be a technology leader at the University of Georgia as
well as among law schools nation wide. We will aspire always to
provide optimal equipment and services to faculty, students, and staff,
enabling them to work effectively, efficiently, and
independently. We will plan for the future, assuring even in
times of exigency the law school’s technology resources are wisely
deployed and used. We will set a high standard of excellence for
responsiveness, reliability, and service.
We believe the services provided by the Law School Computing Services
Department are crucial to the success of the School of Law.
We value honesty, integrity, and high ethical standards in our work
with each other and with others.
We value personal responsibility and accountability.
We value both knowledge and wisdom.
We value reliable, steadfast service to our community.
We value creativity and individuality.
We value open communication and mutual respect.
We value balanced lives in which work, family, recreation, and
altruistic pursuits play roles of similar importance.
We value personal and professional growth.
Current Environment and Services
Goals and Objectives
Services consists of 5.5 full-time staff members supplemented by 60
hours of student work per week
support approximately 200 desktop PCs and 5 mission-critical servers
server for use by faculty and staff
library system server
RFID security system
web server for the School of Law website
server for our administrative database services (CARS)
services we support include:
wireless network throughout our 3 buildings
administered via the laptops
equipment (touch screen control of PC, overhead projection, DVD player,
connections and wireless microphones) in all law school classrooms
portal services such as online grades, point allocation and online
directory of personal information
calendar and information kiosk system
school web site including design and facilitation of content creation
by appropriate offices
1. Preserve and strengthen network and system
a. Develop and implement a
disaster recovery plan
b. Provide maximum
protection against virus threats
Objective c. Protect user privacy
Objective d. Lockout and detect
Objective e. Improve web
applications and programs testing
Objective f. Evaluate network
2. Optimize CARS portal functionality
Objective b. Develop staff
Objective c. Expand student
Objective d. Develop an
Objective e. Expand
Objective f. Develop role of
"local CARS experts"
and evaluation opportunities
documentation of our own work
Objective c. Expand user
Objective d. Remain informed from
Objective e. Publicize
Objective f. Expand
resources available on the computing services website
Goal 4. Improve Student Support
route student help requests
and public PC maintenance
separate server for student use
Examsoft via network
Goal 5. Empower our users
Promote off campus
access to local files
Objective b. Promote user education
Objective c. Enable
administrative departments to develop and
their own web pages
Objective d. Promote technology solutions
Goal 6. Simplify Resource Management and Tracking
hardware and software
Objective b. Plan upgrades to
Preserve and strengthen network and system integrity
integrity is our highest priority. Network failure can shut down
all computing within the law school. Since the network has the
potential to be a single point of failure, we must be vigilant in
safeguarding its health.
Develop and implement a disaster recovery plan
Optimize CARS portal functionality
continuity and disaster recovery planning is a vital activity
in today's environmental and political climate.
Provide maximum protection against virus threats
as much information as possible about our operating environment,
applications, hardware and services.
- Determine what services are most
critical to the daily operation of the organization.
- Assign individuals to
handle various aspects of the recovery.
additional information to inform a recovery team who to contact
for specific information
regarding services, software, etc.
According to an article posted at ZDNet, companies lost roughly
$20 billion to $30 billion in 2002 from virus attacks. There are more than
36,000 known viruses and an average of 10-15 new ones appearing every
day. Since our IT infrastructure is mission-critical, it is
imperative that we educate our users about virus threats. We must
also update our virus-protection tools to provide the utmost protection
Objective c. Protect
our communication regarding
viruses as well as the availability of virus software.
a link to virus protection software to wireless login screen.
the latest virus security warnings to an announcement screen on the
wireless login screen.
law school desktops to automatically update Windows operating system.
installation of current virus
protection software as a step in the wireless network card installation
a kiosk message and an e-mail with basic virus protection info.
our virus protection software from Norton AV to F-Secure.
incidence of identity theft has been steadily
rising. We must make every effort to reduce identity theft and to
privacy of individuals.
Improve intruder lockout and detection
the use of
social security numbers as much as possible in our databases, for
example in the library system, etc.
secure socket layer for MyID and any transmission
of private student information.
users of the importance of
access could disrupt our
mission critical applications and has the potential to be
devastating. In order to improve security, specific
solutions are not detailed below (we don't want the hackers to see our
Improve web applications and programs testing
New web services have the potential to vastly improve the
academic environment for our users, but we must ensure that our web services will
operate flawlessly and stand up to the rigors of everyday usage.
Evaluate network monitoring tools
beta-testing and feedback from the SBA technology committee.
standards such as code reuse in order to create programming that is
more uniform and modular.
student workers to test programs more thoroughly.
organizations are not adequately prepared to deal with intrusions.
They are likely to address the need to prepare and respond only after a
breach occurs. The result is that when an intrusion is detected, many
are made in haste and can reduce an organization's ability to understand the extent
and source of an intrusion, protect sensitive data
contained on systems, recover systems, and support legal
the use of our network
if we need to add additional tools.
2006 the Gartner Group predicts that more than 80% of universities with
more than 1,000 students will have enterprise portals. My Georgia
Law is a portal web site designed to provide the University of
Georgia law school community with secure, personalized access to CARS
data. My Georgia Law is a strategic asset for the School of
Law that allows us
to capitalize upon relationships from cradle-to-grave.
intent is to empower UGA law faculty by meeting their diverse
pedagogical needs - ranging from daily classroom management tasks to
Develop staff portal
a link to "My Classes"
with a list of students and photos in each faculty member's
ability to email entire class.
the end of Spring
Semester provide the ability to submit grades online.
development: provide relevant information re: advisees such as
classes taken, grades, etc.
The purpose of the staff portal is to provide easily accessible
information for every facet of a staff member's job. A
properly developed staff portal can drive process transformations that
result in cost efficiencies.
Expand student portal
view-only access to online law alumni directory.
staff to identify other information needs that could be met by the
Student portals provide online access to grades,class
schedules etc. The introduction of our
student portal, My Georgia Law, has been well-received but current
functionality is limited.
Develop an alumni portal
point allocation process
numbers for exams
functions such as registration status and exam selection.
An alumni portal is an ideal method for establishing a
personalized, long-term relationship between our alumni and the
School of Law.
Expand testing resources
alumni to search online alumni
ability for alumni to change personal information .
the ability for alumni to view ticket orders.
services have the potential to vastly improve the environment for
our users, but we must ensure that our newly developed
operate flawlessly and stand up to the rigors of everyday usage.
Develop role of "local CARS experts"
and implement a CARS
CARS end-users have developed
special knowledge or subject expertise in the areas for which they have
administrative work responsibilities. Oftentimes, the end-user
has unique knowledge. We should increase our efforts
to capitalize upon this knowledge.
group to exchange CARS tips.
the CARS task force.
and implement CARS data entry standards.
technical information to non-technical employees is one of the biggest
challenges we face in computing services. To excel as technical
professionals, we need to learn how to communicate our ideas and work
effectively with others. Communication is one of the most
effective tools for building trust and respect from our colleagues in
the law school.
and evaluation opportunities
Improve Student Support
In order to enhance the academic environment for our constituents and improve the efficiency
of our staff,
we need to continually be aware of the needs and requests of our users.
documentation of our own work
Services Librarian to include survey questions regarding technology in
students in March and
quickly publish the results.
more one-to-one faculty
a listserv for CARS users.
The purpose of program documentation is to allow other programmers to
perform program maintenance at some later date.
Expand user education opportunities
as well as expanding comments in all in-house developed programs.
Computer skills can become quickly obsolete. In order to remain
efficient and competetive, our faculty, staff and students must keep up
with ever-changing technology.
Remain informed from outsiders
to advertise UGA staff
training and development sessions.
regular training sessions for staff.
Faculty Services Librarian to
regular Monday computing services meetings to help us bridge
communications with faculty
Very few of our technology dilemmas are unique to the University of
Georgia School of Law. Coordination of efforts with campus
organizations and other law schools will allow us to develop uniform
solutions and will in turn improve support for solutions.
The investment of time, effort and costs will yield long-term savings
especially in times of budget uncertainty.
at least minimal
representation at each CALI annual meeting.
more members to
CALI as budget permits.
a staff representative to make UGANET meetings a high
a staff representative to make Novell meetings a high
a staff representative to make ITMF meetings a high
Oftentimes we develop technology solutions yet only discuss them with
the users who presented a dilemma. Frequently, these solutions
could be beneficial to other users if they were aware of the solutions.
Expand resources available on the computing services website
from Communications & Public Relations Director.
more use of kiosk announcements.
Unfortunately, the computing services web pages are lesser developed
than many of our other law school web pages. Well-developed
web pages with readily available suggestions, advice and solutions
could reduce requests for Help Desk assistance.
links and explain our security measures.
to EITS virus
e-shop contact information for support.
users to take advantage of their PC warranties.
basic rules: we don't install operating systems such as
Windows. Nor do we provide hardware installation such as broken
keys on keyboards.
FAQ and update if necessary.
online help form.
Law students now expect seamless access to technology in
all aspects of their student life. Wireless access, the
administration of exams via laptops and the increase in student laptop
ownership has caused an explosive demand for technology support from
Empowering our users
Our wireless network implementation has been hugely successful.
However, students have emphasized to us that they need to be able to
easily print from their laptops to our lab laser printers.
Efficiently route student help requests
new student server to enable network printing.
best solution for student server access. (Web-based? Install
clients on each laptop?)
support standards such as no Macs and only Windows 2000 &
Proper help request routing can help us utilize more expensive staff
time for complex problems. Help Desk student workers should
handle routine student
laptop problems. Complicated problems should be referred to
Improve lab and public PC maintenance
students to try following
provided instructions first. If unsuccessful, then seek help from
the student workers at Computing Services Help Desk.
post student workers' hours of availability.
a web application for posting student
worker schedule on our intranet.
a clearly defined Help Desk
area Add a nameplate labeled "Help Desk Assistant" to
be displayed while student workers are working.
PCs in our labs and public area are heavily used. Since these PCs
are often viewed as the "public face" of computing services, they need
to be user-friendly and consistently maintained.
Implement a separate server for student use
an active web desktop
to provide more content on the desktop, for example -
signs when equipment has been removed for maintenance.
We have recently acquired a server specifically for student
use. This server will be completely separate from the server used
by faculty and staff. It will allow us to implement wireless
laptop printing and limit our labs to law students only.
Administer Examsoft via network
printing is our top priority.
file storage space to students.
server authentication to limit
to law students only.
use of memory sticks rather than floppy diskettes.
Our students and faculty have quickly adapted to exams
being administered via laptops. However, as the use of this
option has become more popular, we have had to purchase, format and
track more and more diskettes. As the number of diskettes
increase, the administration of exams becomes more and more
the wireless network and new student server for administering exams via
Technology is a tool that
should empower users. Enabling and empowering our users should
result in more economical, efficient, and effective processes.
Objective a. Provide off
campus access to local files
Simplify Resource Management and Tracking
Our faculty and staff have requested the ability to access local files
from off campus locations. We cannot compromise the
security and integrity of our local data so solutions must be
Objective b. Promote user
is constantly changing. Our faculty and staff must continually
update their technology skills in order to remain computer literate by
Enable administrative departments to develop and
their own web pages
The number of web pages contained in the University of Georgia School
of Law website has exceeded the capacity for a small web team to
effectively manage. We hope to empower and enable administrative
departments to communicate faster, better and cheaper. Using web
technology rather than paper, ink and postage to communicate everything
from deadlines to logistical information could save us literally
thousands of dollars.
Objective d. Promote
technology solutions to faculty
new options for web page
development such as Dreamweaver or Samba
Our faculty has many diverse pedagogical needs.
Consequently, individual needs assessment and training is often
the best method for promoting technology to our faculty.
our new Faculty Services Librarian to promote the use of technology to
Inventorying, assessing and upgrading our technology
resources is the key to reducing costs, improving efficiencies and
capitalizing upon our current technology investment. The
objective of resource management is to reduce cost while increasing
Improve our hardware and software
accurate hardware and software inventory
worksheet provides a portrait of our overall capacity and range of
can avoid buying redundant technologies or incompatible
technologies and assess whether any of our current
technology is obsolete. Furthermore, software not in
compliance with authorized ownership puts the University in jeopardy of
litigation by software manufacturers.
Plan upgrades to avoid obsolescence
property to UGA Surplus Property.
using Zenworks to track software versions
inventory from the law school inventory. Can we make a separate
Legal Aid inventory?
A plan is required to manage any project in the most
efficient manner. Spur of the moment, haphazard and partial
upgrades are much more difficult to implement and support than
thoughtful, carefully planned upgrades.
Personal computers will be replaced every three years using the regular c.s. budget as follows (in this order of priority):
(a) All full-time employees who need it
(b) Part-time student employees who need it
(c) Visiting professors
(d) Adjunct professors who have offices in the law school
(e) Emeritus professors who have offices in the law school
Personal computers will be replaced every three years using the student tech fee as follows (in this order of priority):
(a) Student labs
(b) Student organizations and clinics
- Upgrade all
server hardware and software in a timely manner.
IE and Outlook because users have become more and more frustrated with
whether we should move
away from WordPerfect
is now available for free in the
Microsoft Campus Plan.
alumni in upcoming legal research survey whether they use
Word or WordPerfect.
various software packages
and versions we support on our web pages.